James Daunt's vision for Waterstone's
From the Telegraph:
“Yes, sales will fall but they are not going to go down for long. What I am telling the staff is that we will have much nicer bookshops for the consumer to buy books in. They will come back more often and, ultimately, sales will go up. You just need to be patient while we wait for that to happen.”
Some fascinating quotes from the man charged with saving the entire (real, tangible) book industry in the UK.
(via Tibor Jones)
